Bedrooms will be available from 3.00pm (Monday-Friday) and from 1.30pm (Saturday and Sunday). Should you wish to request to arrive earlier, please advise our Reception who will inform the Housekeeping staff who will try to get the room ready for you as soon as possible. Every effort will be made to meet early arrival requests. Unfortunately due to the listed status of the Hotel buildings we do not have any elevators. If you require help with your luggage please ask at reception and they will be happy to assist. Also if you do not feel that you are able to clime many stairs please make this clear when you are making your booking and we will do our best to accommodate you on the ground floor.
Reception at Ashley Hotel is open from 3.00pm – 10.00pm. If you wish to check in before or after these times, please check in at Arundel House Hotel.
A credit or debit card is requested from all customers as part of our check in procedure, even if this is not the method that will be used for final payment (ie cash or account). A valid pin number will need to be entered for authorisation. We are unable to complete our check in procedure without a valid card and a pin entry. Please note that if you wish to use MasterCard we will require payment on arrival for your whole stay and if you wish to charge anything to your room you must open an account with another type of credit card.
If you plan to arrive at the hotel after midnight please inform Reception. Although our entrance doors are locked at midnight, a night porter is on duty throughout the night. Please ring the door bell which
will alert the night porters wherever they may be in the building.
If you plan to arrive at the hotel after 10.00pm, unless other arrangements have been made, please check in at Arundel House Hotel first as explained above.
Check out time is 10.30am Monday – Saturday, 11.00am Sunday and Bank Holidays. If you wish to check out later than this, please confirm this with Reception on arrival or at a reasonable time during your stay.